Job Description: Assistant General Manager – F&B; Operations

Company: Goldstone Hospitality
Brand: SOMARA
Location: Lucknow, Uttar Pradesh
Department: Food & Beverage Operations
Experience: 5–10 Years
Employment Type: Full-time

Job Summary

Goldstone Hospitality is looking for a agile, experienced, and service-oriented Assistant General Manager – F&B; Operations to support the General Manager in managing the day-to-day operations of SOMARA, a premium restaurant and restro-bar.

The candidate will assist in overseeing restaurant and bar operations, managing service teams, maintaining operational standards, improving guest satisfaction, controlling costs, and ensuring smooth coordination between all departments. The ideal candidate should have strong leadership skills and experience in premium restaurants, hotels, lounges, or restro-bars.

Key Responsibilities1. Restaurant & Bar Operations

- Assist the General Manager in managing daily restaurant and bar operations.
- Ensure smooth coordination between front-of-house, kitchen, bar, housekeeping, and security teams.
- Monitor service quality, table turnover, guest flow, and operational efficiency.
- Ensure opening and closing procedures are completed according to company SOPs.
- Maintain high standards of service, cleanliness, ambience, and presentation.
- Supervise daily briefings, shift handovers, and operational checklists.

2. Team Management & Leadership

- Supervise restaurant managers, captains, F&B; service associates, hostesses, and other operational staff as assigned.
- Prepare duty rosters and coordinate staff deployment according to business requirements.
- Monitor attendance, punctuality, grooming, discipline, and staff performance.
- Train employees on service standards, menu knowledge, guest handling, and SOPs.
- Support recruitment, onboarding, performance evaluation, and employee development.
- Maintain a professional, accountable, and guest-focused team culture.

3. Guest Experience & Complaint Resolution

- Ensure guests receive prompt, courteous,



and personalised service.
- Handle escalated complaints and resolve service issues professionally.
- Monitor guest feedback, online reviews, and recurring service concerns.
- Coordinate VIP visits, celebrations, corporate bookings, and special occasions.
- Identify opportunities to improve guest satisfaction, repeat visits, and brand reputation.

4. Revenue & Business Performance

- Support the General Manager in achieving revenue and operational targets.
- Monitor sales performance, average guest spending, table utilisation, and customer footfall.
- Coordinate with marketing and events teams for promotions, private parties, and special events.
- Encourage responsible upselling of food, beverages, and premium offerings.
- Review daily sales reports and identify opportunities to improve business performance.

5. Cost Control & Inventory

- Monitor food and beverage costs, wastage, breakages, and operational expenses.
- Coordinate with the kitchen, bar, store, purchase, and accounts teams.
- Ensure proper stock requisition, inventory control, and authorised consumption.
- Monitor portion control, service standards, and adherence to approved pricing.
- Report unusual stock variances, losses, and operational expenses to the General Manager.

6. Compliance & Operational Standards

- Ensure compliance with applicable food safety, hygiene, fire safety, liquor licensing, and other statutory requirements.
- Ensure adherence to company policies, SOPs, and service standards.
- Conduct routine operational inspections and implement corrective actions.
- Maintain accurate shift reports, incident records, guest feedback, and operational documentation.




- Coordinate with maintenance and housekeeping teams to ensure facilities remain functional and presentable.

7. Reporting & Management Coordination

- Prepare daily operational reports and communicate key issues to the General Manager.
- Monitor departmental performance and follow up on pending operational tasks.
- Assist in implementing new SOPs, service improvements, and management initiatives.
- Support pre-opening activities, staff training, operational readiness, and launch preparations where required.

Eligibility & Requirements

- 5–10 years of experience in food and beverage or restaurant operations, preferably with supervisory or managerial experience.
- Experience in premium hotels, fine-dining restaurants, lounges, or restro-bars is preferred.
- Strong understanding of restaurant service, bar operations, guest relations, and team management.
- Knowledge of revenue management, inventory control, cost monitoring, and operational reporting.
- Excellent communication, leadership, problem-solving, and decision-making skills.
- Proficiency in MS Excel, POS systems, and restaurant management software.
- Ability to manage busy service periods and coordinate multiple departments.
- Willingness to work rotational shifts, evenings, weekends, and holidays.

Key Performance Indicators (KPIs)

- Guest satisfaction and service quality.
- Revenue achievement and operational efficiency.
- Food and beverage cost control.
- Staff productivity, attendance, and retention.
- Compliance with SOPs and hygiene standards.
- Effective inventory management and reduction of wastage.
- Quality and timeliness of operational reporting.

How to Apply

Interested candidates should submit their updated resume along with their current salary, expected salary, notice period, and relevant hospitality management experience.

Employer: Goldstone Hospitality
Brand: SOMARA
Location: Lucknow, Uttar Pradesh

Pay: ₹50,000.00 - ₹75,000.00 per month

Work Location: In person

📌 Assistant General Manager - Operations - Ultra Luxury-Fine Dine, Bar & Restaurant (Lucknow)
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