Saroj Roofing Private Limited is looking for a responsible and customer-focused Customer Support & Complaint Resolution Executive to handle customer queries, follow up on complaints, and coordinate with internal teams to ensure timely solutions.
If you have good communication skills, enjoy interacting with people, and are comfortable coordinating and solving problems, this could be a great opportunity for you.
Key Responsibilities
- Contact customers to understand their concerns and resolve complaints.
- Coordinate with the sales, production and dispatch teams to address customer issues.
- Follow up with customers and ensure timely updates on complaint status.
- Maintain records of customer complaints and actions taken.
- Identify recurring issues and share feedback with the concerned teams.
- Prepare basic reports on customer complaints and resolutions.
- Build positive customer relationships through professional and courteous communication.
Who Can Apply?
- Candidates with 0–2 years of experience in customer support, customer service, sales coordination, service coordination or a similar role.
- Freshers with good communication and coordination skills may also apply.
- Good verbal and written communication skills.
- Basic computer knowledge, including MS Excel and email.
- A problem-solving attitude and willingness to learn.
- Ability to coordinate with different teams and follow up on pending issues.
Why Join Us?
- Opportunity to build a career in customer service and operations.
- Exposure to customer relationship management and manufacturing operations.
- Supportive work environment with opportunities to learn and grow.