JOB DESCRIPTION

IT Executive – Hardware & Networking

Company Name: Shreeji Automart Pvt. Ltd.
Industry: Automobile Dealership – TATA Motors
Department: Information Technology (IT)
Designation: IT Executive – Hardware & Networking
Reporting To: IT Manager / Management
Job Location: Surat, Gujarat
Employment Type: Full-Time

1. Job Purpose

To ensure smooth functioning of the company's IT infrastructure, including computer hardware, networking, internet connectivity, printers, CCTV systems, software support, and IT equipment across all showroom, workshop, and office locations.

2. Key Responsibilities

A. Hardware & Desktop Support

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Diagnose and resolve hardware failures, operating system issues, and performance problems.
- Manage installation and updating of Windows, drivers, antivirus, and other authorised software.
- Maintain records of IT assets, equipment allocation, repairs, warranties, and AMC details.

B. Networking & Internet

- Maintain LAN, Wi-Fi, routers, switches, and network connectivity across dealership locations.
- Troubleshoot internet connectivity, IP conflicts, cabling issues, and network outages.
- Configure and maintain network printers, shared folders, and authorised network access.
- Coordinate with internet service providers and external networking vendors for issue resolution.

C. CCTV & Security Systems

- Monitor the operational status of CCTV cameras, NVR/DVR systems, and surveillance connectivity.
- Troubleshoot camera, recording, playback, and remote-viewing issues.
- Coordinate with vendors for installation, maintenance, and repairs of CCTV and related security systems.
- Ensure CCTV footage and access are handled according to company policy.

D. Software & User Support

- Provide first-level technical support to employees across Sales, Service, CRM, RTO, Accounts, HR, and other departments.
- Troubleshoot dealership-related applications, office software, email,



and attendance systems.
- Provide technical assistance for ORANGE software and other authorised business applications, including coordination with the respective support teams.
- Create and configure employee user accounts and access permissions as authorised.

E. IT Infrastructure & Maintenance

- Conduct routine preventive maintenance of IT equipment and network infrastructure.
- Maintain IT inventory, asset registers, service records, and maintenance schedules.
- Ensure timely resolution of IT complaints and minimise system downtime.
- Coordinate with vendors for hardware purchases, repairs, installations, and service contracts.

F. Data Security & Backup

- Ensure antivirus protection, system updates, and compliance with IT security policies.
- Support regular data backups and assist in data recovery when required.
- Protect company data, passwords, and confidential information from unauthorised access.
- Ensure proper access control and safe disposal or reuse of IT equipment.

G. IT Helpdesk & Reporting

- Record and track IT complaints, service requests, and resolutions.
- Maintain a log of recurring issues and recommend preventive measures.
- Provide regular updates to the reporting manager regarding pending complaints, downtime, and IT infrastructure requirements.
- Assist in setting up computers, printers, networks, and audiovisual equipment for new employees and office requirements.

3. Educational Qualification

- Diploma or Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or a related field.
- Relevant technical certifications in hardware, networking, or IT support will be an added advantage.

4.



Experience

- 1–3 years of experience in hardware maintenance, networking, desktop support, and IT troubleshooting.
- Experience in automobile dealerships, multi-location businesses, or corporate offices will be preferred.

5. Technical Skills Required

- Computer hardware assembly, maintenance, and troubleshooting.
- Windows installation, configuration, and troubleshooting.
- LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi.
- Printer, scanner, and peripheral configuration.
- Basic CCTV, DVR/NVR, and IP camera troubleshooting.
- Antivirus, data backup, and basic cybersecurity practices.
- IT asset management and helpdesk documentation.
- Basic knowledge of Microsoft Office and email systems.

6. Behavioural Competencies

- Strong problem-solving and troubleshooting skills.
- Valuable communication and employee support skills.
- Ability to prioritise issues and work under time constraints.
- Willingness to travel between dealership branches when required.
- Responsible handling of confidential company information.
- Proactive approach to preventive maintenance and system reliability.

7. Key Performance Indicators (KPIs)

- Timely resolution of IT complaints.
- Minimum avoidable downtime of computers and network infrastructure.
- Preventive maintenance completed as per schedule.
- Accuracy and completeness of IT asset records.
- Availability of internet, printers, CCTV, and critical IT systems.
- Compliance with backup, antivirus, and IT security procedures.
- Employee satisfaction with IT support.
- Timely escalation and closure of vendor-related issues.

8. General Expectations

The IT Executive shall ensure the reliable operation of IT infrastructure across Shreeji Automart Pvt. Ltd.'s assigned locations, follow company IT and data security policies, maintain proper documentation, and provide prompt technical support to all departments.

Pay: ₹14,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Hardware & Networking Technician (Surat)
🏢 Shreeji Automart
📍 Surat