Escalation Executive Job Responsibilities: * Handle escalated customer complaints and complex service issues. * Communicate with customers to understand their concerns and provide suitable solutions. * Coordinate with internal departments to resolve issues within the specified time. * Monitor pending complaints and ensure timely follow-up. * Maintain records of escalations, resolutions, and customer feedback. * Identify recurring problems and report them to the management team. * Ensure customer satisfaction through professional communication. * Prepare daily reports on escalations and resolution status. Skills Required: * Good communication and problem-solving skills. * Customer handling and conflict-resolution skills. * Basic computer and MS Office knowledge. * Ability to manage pressure and meet deadlines. * Good coordination and follow-up skills. Qualification: 12th Pass / Any Degree (as per company requirements). Experience: Freshers and experienced candidates can apply, depending on company requirements. Job Type: Full time Work Location: Office-based.

Pay: ₹10,000.00 - ₹33,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time

Work Location: In person

📌 Escalation executive (Chennai)
🏢 MICROSHARE SOFTWARE SOLUTIONS PRIVATE
📍 Chennai