Operations Manager - Online Travels & Tourism

Location: India (Onsite Goa Margao)
Experience Required: Minimum 6 Years in OTA / Travel Operations
Employment Type: Full Time
Certification: IATA Certification or GDS/NDC provider certification

About Flytravio

Flytravio is a next-generation Online Travel Agency (OTA) launching in 2026 with the vision of delivering seamless global travel experiences for customers across Australia, India, and international markets.

The platform will offer flights, hotels, and curated holiday packages with a strong focus on customer experience, operational excellence, and competitive pricing. We are building a lean but high-impact team to launch and scale. Flytravio into one of the most trusted travel platforms for modern travellers.

Role Overview

Flytravio is looking for an experienced OTA Operations Manager to oversee the day-to-day operations of the travel platform, manage supplier relationships, ensure booking accuracy, and deliver exceptional customer service.

The role requires strong experience in GDS systems, hotel suppliers, booking operations and OTA workflows. The candidate will work closely with leadership to streamline operational processes and support the successful launch and growth of the Flytravio platform.

Key Responsibilities
OTA Operations Management

- Manage end-to-end OTA operations including flight bookings, hotel reservations and holiday packages.
- Ensure smooth processing of bookings, cancellations, amendments and refunds.
- Monitor operational performance and maintain service standards.

Supplier & Inventory Management





- Coordinate with GDS providers, airline consolidators, hotel suppliers and DMC partners.
- Ensure accurate inventory availability and pricing updates on the platform.
- Resolve supplier-related operational issues.

Customer Experience

- Oversee customer service processes for booking queries and travel assistance.
- Ensure timely resolution of customer issues including refunds and itinerary changes.
- Maintain high customer satisfaction standards.

Process & Workflow Management

- Develop and implement standard operating procedures (SOPs) for OTA operations.
- Monitor booking flows and identify opportunities to improve operational efficiency.
- Work closely with the technology team (outsourced) to resolve platform issues.

Team Coordination

- Manage and coordinate with operations executives and support staff.
- Train team members on booking systems, supplier portals and service standards.
- Ensure 24/7 support readiness for travel customers.

Reporting & Analytics

- Track operational metrics including bookings, cancellations, refunds and service response times.
- Prepare periodic reports for management on operational performance.
- Support management with data insights for improving operations.





Required Skills & Qualifications

- Minimum 6 years of experience in OTA operations, travel agency operations or airline ticketing.
- Hands-on experience with GDS systems (Amadeus / Sabre / Galileo).
- Strong understanding of flight ticketing, hotel reservations and holiday package operations.
- Experience working with airline consolidators and hotel wholesalers.
- Excellent problem-solving and operational management skills.
- Strong communication and supplier coordination abilities.
- Ability to work in a fast-paced startup environment.

Preferred Qualifications

- Experience working with Online Travel Agencies (OTA) or travel platforms.
- Knowledge of travel technology platforms and booking engines.
- Experience managing 24/7 travel support operations.
- IATA certification or GDS/NDC provider certification.

What We Offer

- Opportunity to be part of the founding operations team of Flytravio.
- Fast-growing global travel startup environment.
- Competitive salary and performance incentives.
- Prospect to work on a global OTA platform serving India, Australia and international markets.

Company: Flytravio
Industry: Online Travel Agency/ Travel & Tourism Experts

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Application Question(s):

- How many years of experience do you have in End-to-End Operations?
- Do you have an IATA cerification or GDS/NDC provider certification?
- What's your Notice Period?

Experience:

- OTA Background : 6 years (Required)

Work Location: In person

📌 Operations Manger - Online Travel & Tourism (South Goa)
🏢 Cogncise Business Services
📍 South Goa