- Provide technical support for desktops, laptops, printers, scanners and other IT peripherals.
- Install, configure and troubleshoot Windows OS, applications, drivers and hardware.
- Diagnose and resolve printer issues including network, driver, paper-feed and printing problems.
- Perform hardware replacement, preventive maintenance and basic network troubleshooting.
- Support users through onsite and remote assistance.
- Maintain IT asset records, service reports and incident/ticket updates.
- Coordinate with vendors/service providers for warranty and hardware-related issues.
- Provide general IT/Desktop Support whenever required.
Required Skills:
- Valuable knowledge of Windows OS, computer hardware and peripherals.
- Hands-on experience with desktop, laptop and printer troubleshooting.
- Basic knowledge of LAN, TCP/IP, Wi-Fi and network printers.
- Good communication and problem-solving skills.
- Ability to work independently and handle multiple support requests.
Qualification: Diploma/B.Sc. IT/BCA/ITI in IT, Computer Science, Electronics or a related field.