JOB DESCRIPTION OF HOLIDAYS MANAGER (Inbound & Outbound)
Inbound Holidays
- Design and manage inbound tour packages for international and domestic travellers
- Coordinate hotel bookings, transportation, guides, sightseeing, and local experiences
- Handle overseas travel agents and partner communications
- Ensure excellent hospitality and customer satisfaction for inbound guests
- Promote local tourism destinations and customized travel experiences
Outbound Holidays
- Plan and organize international holiday packages for clients
- Coordinate visas, flights, accommodation, insurance, and travel documentation
- Develop customized itineraries based on client preferences and budgets
- Maintain relationships with international suppliers, DMCs, and tour operators
- Ensure smooth execution of outbound tours and group departures
Operational & Managerial Duties
- Lead and supervise holiday operations staff and tour executives
- Monitor sales targets and business performance
- Negotiate rates with hotels, airlines, transport providers, and vendors
- Handle customer complaints and resolve operational issues efficiently
- Prepare quotations, tour costing, and package pricing
- Ensure compliance with travel regulations and company policies
- Analyse tourism trends and develop recent holiday products
- Maintain reports, booking records, and financial documentation