Project Role : Program/Project Management Lead
Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes. The role is dynamic, involving coordination across different teams and adapting plans as necessary to meet evolving business needs and priorities.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Expected to provide solutions to problems that apply across multiple teams.
- Lead the planning and execution of project activities to ensure milestones are met effectively.
- Facilitate clear communication channels among stakeholders to promote transparency and alignment.
- Monitor project risks and develop mitigation strategies to minimize impact on delivery.
- Support junior team members by providing guidance and fostering a collaborative environment.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Robust knowledge of IT service management processes and best practices.
- Experience in coordinating cross-functional teams and managing complex project schedules.
- Ability to analyze project data and generate insightful reports to support decision-making.
- Skilled in stakeholder management and conflict resolution to maintain project momentum.
- Competence in using project management tools and techniques to track progress and resource allocation.

Additional Information:

- The candidate should have minimum 12 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

📌 Program/Project Management Lead (Bengaluru)
🏢 Accenture
📍 Bengaluru