Customer Support Executive – E-commerce Seller Support

Location: Pune, Maharashtra
Work Mode: Work from Office
Employment Type: Full time
Salary: ₹30,000–₹32,000 CTC per month
Experience: 6–12 months preferred
Working Days: 5.5 days per week
Shift: Rotational shifts with rotational weekly offs
Cab Facility: Two-way cab facility available for eligible shifts, subject to company policy

Job Summary

We are looking for customer-focused professionals to join our E-commerce Seller Support team in Pune. The role involves assisting sellers with process-related queries, resolving support issues, providing accurate information, and maintaining professional communication throughout the support process.

Candidates with experience in customer service, international chat support, e-commerce support, or seller support are encouraged to apply. The ideal candidate should have good English communication skills, strong comprehension abilities, and a solution-oriented approach to handling customer queries.

Key Responsibilities

- Handle seller queries through designated customer support channels.
- Understand seller concerns and provide accurate and timely resolutions.
- Assist sellers with e-commerce processes, account-related queries, and operational issues within the scope of the role.
- Follow established standard operating procedures, quality guidelines, and workflows.
- Maintain accurate records of seller interactions, cases, and resolutions.
- Coordinate with internal teams to resolve issues requiring additional support.
- Escalate complex or unresolved cases to the appropriate department.
- Meet defined quality, productivity, and customer service targets.
- Ensure compliance with company policies, data protection requirements, and process guidelines.




- Maintain professional communication and a positive support experience.

Eligibility Criteria

- 6–12 months of relevant experience preferred.
- Experience in international chat support, customer service, e-commerce support, or seller support will be an advantage.
- Good written and verbal English communication skills.
- Strong comprehension, problem-solving, and customer-handling abilities.
- Basic computer knowledge and the ability to navigate support systems.
- Ability to follow processes and manage queries accurately.
- Willingness to work rotational shifts and rotational weekly offs.
- Willingness to work from the office in Pune, Maharashtra.

Salary and Benefits

- Monthly CTC of ₹30,000–₹32,000, depending on relevant experience and selection.
- Two-way cab facility for eligible shifts, subject to company policy.
- Full-time employment opportunity.
- Professional exposure to e-commerce seller support and customer service operations.

Compensation Note: The advertised salary represents Cost to Company (CTC), not necessarily monthly take-home pay. Final compensation and applicable benefits will be confirmed during the selection process.

Working Schedule

This is a work-from-office position based in Pune, Maharashtra. Candidates must be comfortable working 5.5 days per week, with rotational shifts and rotational weekly offs. Cab eligibility will depend on the assigned shift and applicable company guidelines.

Interview Process

The selection process may include the following rounds:

- HR Interview
- Communication Assessment
- Operations Interview

The recruitment process may vary depending on business requirements.

How to Apply

Interested candidates may share their updated resume using the contact details below.

Email: [email protected]
Contact Number: (phone hidden)

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person

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