Day Shift: 11:00 AM to 08:00 PM (IST) - Monday to Saturday
Evening Shift: 3:00 PM to 12:00 AM (IST) - Monday to Saturday
Must have strong proficiency in Advanced Excel.
Job Profile:
A Back Office Executive for B2B diamond sales supports the front-end sales team by managing administrative tasks, processing orders, coordinating with manufacturing, and updating client databases. They bridge the gap between management, internal stakeholders, and clients, ensuring smooth workflow and client satisfaction.
Job Responsibilities:
o Order Processing: Prepare and process sales orders, invoices, and dispatch documents quickly and accurately
o Inventory Management: Track polished diamond or jewelry stock, monitor stockpile levels, and assist in periodic audits.
o Client Coordination:
Respond to B2B customer queries via email, phone, or digital channels and coordinate with buyers (retailers, wholesalers, and exporters).
o Database & CRM Management: Maintain and update customer records, pricing, and sales data in CRM software or MIS.
o Sales Reporting: Generate daily, weekly, or monthly sales reports to help sales managers forecast revenue.
Required Skills:
o Robust communication skills.
o Professional email and WhatsApp message handling.