About the Role

We are looking for an experienced IT Infrastructure & Systems Administrator to manage and support IT infrastructure across our business environments.

This role will have responsibility for both day-to-day IT operations and proactive IT infrastructure management. The ideal candidate should be comfortable handling network, endpoint and user-support requirements while also taking ownership of Microsoft 365, endpoint management, security, access management and infrastructure improvements.

We are looking for someone who doesn't just resolve individual tickets but can identify recurring problems, determine root causes, implement permanent solutions and continuously improve the IT environment.

Key Responsibilities

IT Infrastructure & Network

- Manage and troubleshoot LAN/WAN, Wi-Fi, VPN and Internet connectivity.
- Configure and troubleshoot firewalls, VPNs and network security solutions.
- Work with vendors and service providers for hardware, network and infrastructure issues.
- Monitor infrastructure performance and proactively identify potential issues.
- Manage DNS, DHCP, Active Directory and other core infrastructure services.

Microsoft 365 Administration

- Administer Microsoft 365 users, licenses, groups, mailboxes and permissions.
- Manage Microsoft Teams, SharePoint, OneDrive and related services.
- Manage MFA, authentication and user access.
- Review Microsoft 365 configuration and recommend improvements.
- Monitor Microsoft 365 security alerts and service health.
- Maintain appropriate access controls and security standards.

Endpoint & Device Management

- Manage company laptops and other endpoints using ManageEngine Endpoint Central or similar platforms.
- Handle device onboarding, configuration, software deployment, patching and compliance.
- Monitor endpoint health and security.
- Ensure operating systems and applications are appropriately patched.
- Maintain accurate IT asset and device records.

IT Security





- Support endpoint security, antivirus/EDR and security policies.
- Manage and monitor MFA and privileged access.
- Identify security gaps and recommend corrective actions.
- Support security audits, compliance requirements and ISO-related IT activities.
- Maintain appropriate IT documentation and security procedures.

IT Support & User Management

- Provide Level 2/3 technical support for hardware, software, Microsoft 365, network and access issues.
- Manage employee onboarding and offboarding from an IT perspective.
- Create and manage user accounts and access.
- Troubleshoot Windows and application-related issues.
- Coordinate with external vendors and support teams where escalation is required.

IT Improvement & Ownership

- Identify recurring IT problems and perform root-cause analysis.
- Implement permanent solutions rather than repeatedly resolving the same issue.
- Review existing IT tools and recommend ways to improve their utilization.
- Maintain IT SOPs, documentation, asset registers and configuration records.
- Prepare periodic IT infrastructure and security reports.
- Maintain an improvement tracker with clear ownership, timelines and outcomes.

Required Skills

- 4–7 years of experience in IT infrastructure/system administration.
- Strong hands-on experience with Microsoft 365 Administration.
- Experience with Endpoint Central / ManageEngine or equivalent endpoint management tools.
- Strong knowledge of Windows administration and Active Directory.
- Good understanding of networking — TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi and VPN.




- Hands-on experience with firewalls such as FortiGate, Sophos, Check Point or equivalent.
- Experience with Microsoft Defender or other endpoint security solutions.
- Experience managing laptops, software deployment and patch management.
- Solid troubleshooting and problem-solving skills.
- Experience coordinating with IT vendors and service providers.
- Good documentation and communication skills.

Good to Have

- Experience with SharePoint and OneDrive administration.
- Experience with Azure / Entra ID.
- PowerShell scripting/automation.
- Experience with ISO 27001 or other IT compliance frameworks.
- Experience with Jira, Confluence or IT ticketing systems.
- Experience managing IT infrastructure across multiple locations.
- Relevant certifications such as Microsoft, CCNA, Fortinet, ITIL or CompTIA.

What We Are Looking For

We are looking for someone who is:

- Proactive rather than purely ticket-driven
- Comfortable taking end-to-end ownership of IT systems.
- Able to work independently and prioritize competing requirements.
- Capable of identifying recurring issues and driving them to permanent resolution.
- Interested in optimizing and improving IT infrastructure, not just maintaining it.
- Comfortable working with both technical teams and business users.

Key Success Measures

Success in this role will be measured by:

- Stability and reliability of IT infrastructure.
- Endpoint and patching compliance.
- Microsoft 365 security and access management.
- Timely resolution of IT issues.
- Reduction in recurring IT problems.
- Effective onboarding/offboarding.
- Accurate IT asset and documentation management.
- Implementation of measurable IT infrastructure improvements

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

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