Job Title: Senior Restaurant Captain
Department: Food & Beverage / Restaurant Operations
Reports To: Restaurant Manager / Assistant Restaurant Manager
Location: Kona Kona Kitchen & Bar
Employment Type: Full-Time

1. Job Summary

The Senior Restaurant Captain is responsible for supervising daily restaurant service, leading the service team, ensuring exceptional guest experiences, and maintaining the highest standards of hospitality, food safety, and operational efficiency. The role involves coordinating with the kitchen, bar, and management teams to ensure smooth service operations while maintaining guest satisfaction and contributing to the restaurant’s revenue objectives.

2. Key ResponsibilitiesA. Guest Service & Hospitality

- Welcome guests warmly and ensure professional, personalized service throughout their dining experience.
- Supervise table allocation, reservations, seating arrangements, and guest preferences.
- Explain menu items, ingredients, preparation methods, portion sizes, and beverage options to guests.
- Handle guest feedback, special requests, and service complaints professionally, escalating issues to management when required.
- Ensure prompt service, proper order execution, and consistent guest satisfaction.
- Maintain premium hospitality standards and encourage repeat visits.

B. Restaurant Operations

- Supervise opening and closing duties, including mise-en-place, table setup, service stations, and restaurant readiness.
- Ensure the dining area, tables, service equipment, and guest facilities are clean and well-maintained.
- Monitor table turnover, order processing, food delivery, and coordination between service and kitchen teams.
- Ensure adherence to standard operating procedures (SOPs), service sequences, and restaurant policies.
- Monitor stock levels of cutlery, crockery, glassware, condiments, and other service essentials.
- Assist the Restaurant Manager with daily operational reports and shift handovers.

C. Team Leadership & Training

- Allocate duties and sections to captains, stewards, and service associates.
- Brief the team before each shift on reservations, VIP guests, menu updates, promotions, and operational priorities.




- Train junior team members in menu knowledge, service etiquette, suggestive selling, and guest handling.
- Monitor team grooming, punctuality, discipline, and overall performance.
- Support new employee onboarding and provide constructive feedback to improve service standards.
- Maintain effective communication and teamwork across all departments.

D. Food & Beverage Knowledge and Sales

- Maintain comprehensive knowledge of the food menu, beverages, signature cocktails, wines, and available promotions.
- Recommend suitable dishes and beverages based on guest preferences.
- Encourage suggestive selling, upselling, and cross-selling without compromising the guest experience.
- Support the achievement of restaurant sales targets and average-cover objectives.
- Ensure accurate order taking and correct communication of dietary requirements, allergies, and special requests.
- Verify billing accuracy and coordinate with the cashier for smooth payment processing.

E. Hygiene, Safety & Compliance

- Ensure compliance with food safety, personal hygiene, grooming, and sanitation standards.
- Monitor cleanliness of service stations and dining areas throughout the shift.
- Follow established procedures for handling food allergies and dietary restrictions.
- Report maintenance issues, equipment malfunctions, breakages, and safety hazards promptly.
- Ensure responsible service of alcoholic beverages in accordance with company policy and applicable laws.
- Follow all company policies, emergency procedures, and statutory requirements.

F. Inventory & Cost Control

- Minimize wastage, breakages, pilferage, and unnecessary consumption of restaurant supplies.
- Monitor the usage and replenishment of service equipment and operating supplies.
- Ensure proper handling, storage, and accountability of restaurant assets.




- Report stock discrepancies and unusual consumption patterns to management.
- Assist with periodic stocktaking and inventory verification as assigned.

3. Required Qualifications

- Minimum HSC (12th standard); a diploma or degree in Hotel Management or Hospitality is preferred.
- Minimum 2–4 years of experience in food and beverage service, preferably in a reputed restaurant, premium casual dining outlet, or hotel.
- Prior experience supervising a restaurant service team is preferred.
- Robust knowledge of restaurant service standards, food and beverage menus, POS systems, and billing procedures.
- Good command of English and Hindi; knowledge of additional languages is an advantage.

4. Skills & Competencies

- Excellent guest relations and communication skills.
- Strong leadership, team coordination, and problem-solving abilities.
- Professional grooming, personal hygiene, and a positive attitude.
- Strong product knowledge and suggestive-selling techniques.
- Ability to manage guest complaints and perform effectively under pressure.
- Attention to detail and commitment to service excellence.
- Flexibility to work rotational shifts, weekends, and public holidays.

5. Key Performance Indicators (KPIs)

- Guest satisfaction and positive customer feedback.
- Service speed, accuracy, and consistency.
- Upselling performance and contribution to revenue targets.
- Compliance with SOPs, grooming, hygiene, and safety standards.
- Team productivity, punctuality, and training effectiveness.
- Reduction in service errors, guest complaints, wastage, and breakages.
- Accuracy in order taking, billing coordination, and shift handovers.

6. Authority & Accountability

The Senior Restaurant Captain is accountable for the smooth execution of assigned shifts and sections, supervision of service staff, adherence to operational standards, and timely reporting of guest concerns or operational issues to the Restaurant Manager or Assistant Restaurant Manager

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Captain (Andheri)
🏢 Kona Kona Restaurant and Bar
📍 Andheri