1. Job Summary

The Restaurant Captain is responsible for supervising restaurant service staff, ensuring excellent guest service, maintaining service standards, and coordinating between the kitchen and service team to provide a smooth and satisfying dining experience.

2. Key Responsibilities

- Supervise and coordinate the daily activities of waiters and service staff.
- Welcome guests, assist with seating, and ensure a pleasant dining experience.
- Take customer orders accurately and ensure timely food and beverage service.
- Coordinate with the kitchen team to ensure orders are prepared and served on time.
- Handle customer queries, complaints, and special requests professionally.
- Ensure proper table setup, cleanliness, and overall restaurant presentation.
- Monitor staff grooming, punctuality, discipline, and service etiquette.
- Ensure menus, cutlery, crockery, and service equipment are properly maintained.
- Assist the Restaurant Manager in staff allocation, shift management, and daily operations.
- Promote menu items, special dishes, and restaurant offers to guests.
- Ensure compliance with food safety, hygiene, and restaurant operating standards.
- Monitor guest satisfaction and report operational issues to the Restaurant Manager.
- Support billing coordination and ensure accurate communication with the cashier.




- Train and guide junior service staff to maintain high service standards.

3. Required Qualifications

- Minimum Plus Two or equivalent qualification; hospitality qualifications are preferred.
- Previous experience in restaurant service is preferred.
- Good communication and customer-handling skills.
- Knowledge of food service standards, table setup, and restaurant operations.
- Ability to supervise a team and work under pressure.

4. Required Skills

- Leadership and team coordination
- Customer service and complaint handling
- Communication and interpersonal skills
- Problem-solving and decision-making
- Time management and attention to detail
- Skilled grooming and personal hygiene

5. Performance Expectations

- High levels of guest satisfaction.
- Timely and accurate order service.
- Proper supervision and discipline of service staff.
- Consistent cleanliness and service quality.
- Effective coordination between the kitchen, service team, cashier, and management.

6. Working Conditions

- Full-time position.
- Flexible working hours according to restaurant operational requirements.
- Must be willing to work weekends, public holidays, and busy service periods when required.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Flexible schedule
- Food provided

Work Location: In person

📌 Restaurant Captain (Tirur)
🏢 SABKA GROUP
📍 Tirur