- Contact customers to remind them about periodic services and service due dates.
- Follow up with customers after vehicle servicing to collect feedback.
- Handle customer queries, complaints, and service-related requests.
- Make follow-up calls for service appointments and pending services.
- Maintain customer databases and call reports using Excel.
- Coordinate with Service Advisors and the workshop team to ensure customer satisfaction.
- Inform customers about service offers, campaigns, and special promotions.
- Maintain valuable customer relationships and improve customer retention.
Required Skills:
- Good communication and telephone-handling skills.
- Basic computer knowledge and MS Excel skills.
- Good customer-handling and follow-up skills.
- Ability to communicate politely with customers.
- Freshers and experienced candidates can apply.
Qualification: Any Degree / Diploma (preferred).
Pay: From ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Provident Fund