Job Description: Quality Control (QC) + Customer Service Executive

Location: Gurugram / Udyog Vihar, Gurugram
Shift: US Shift (Night Shift)
Salary: Negotiable, based on experience and communication skills
Joining: Immediate Joiners Preferred
Cab Facility: Not Available

Job Overview

We are looking for motivated and detail-oriented candidates for the role of Quality Control (QC) + Customer Service Executive for a Meta-related process. The ideal candidate should have good communication skills, strong attention to detail, and the ability to handle customer queries while ensuring quality standards are maintained.

Key Responsibilities

- Monitor and evaluate the quality of customer interactions and process-related activities.
- Handle customer queries professionally through the assigned communication channels.
- Ensure compliance with company policies, quality standards, and process guidelines.
- Identify quality gaps and provide feedback for process improvement.
- Maintain accurate records of customer interactions and quality evaluations.
- Coordinate with internal teams to resolve customer issues efficiently.
- Meet daily productivity, quality, and customer satisfaction targets.

Required Skills





- Good verbal and written communication skills in English.
- Strong attention to detail and analytical skills.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work in a US shift.
- Valuable problem-solving and customer-handling skills.
- Prior experience in Quality Control, Quality Assurance, or Customer Service will be an advantage.

Important Information

- Candidates must be comfortable working in a US shift.
- No cab facility is provided. Candidates must arrange their own transportation.
- Immediate joiners will be preferred.
- Salary will depend on the candidate’s experience and communication skills.

Pay: ₹50,000.00 - ₹60,000.00 per month

Application Question(s):

- Quality Control (QC) + Customer Service Executive for a Meta-related process
- Monitor and evaluate the quality of customer interactions and process-related activities
- Handle customer queries professionally through the assigned communication channels.
- Good verbal and written communication skills in English.
- Ability to work in a US shift

Experience:

- QC: 3 years (Required)

Work Location: In person

📌 Quality Control (Gurugram)
🏢 Flysoft
📍 Gurugram