Undergraduate/Graduate Require for Voice-Chat Process
Location - Mohali Branch
Key responsibilities
- Handle incoming customer calls professionally.
- Understand customer queries and provide accurate assistance.
- Resolve queries according to approved SOPs and process guidelines.
- Maintain accurate customer-interaction records.
- Escalate unresolved or complex cases to the appropriate team.
- Meet defined attendance, productivity, quality and customer-service standards.
- Maintain confidentiality and comply with data-security requirements.
Candidate requirements
- 12th Passout/Undergraduate/Graduate can apply.
- Good Hindi communication and basic English communication skills.
- Strong listening and customer-handling ability.
- Basic computer and data-entry knowledge.
- Willingness to work from the Noida office.
- Immediate joiners will be preferred.