Roology is a growing fashion and ecommerce brand focused on delivering premium customer experiences through quality products, smooth operations, and strong community-driven branding. We are building a fast-moving team that values ownership, creativity, and execution.
Roology is looking for a Client service representative to manage customer communication, coordinate with vendors, and ensure smooth order execution from inquiry to delivery.
This role is ideal for someone who is organized, detail-oriented, calm under pressure, and comfortable handling customer interactions across WhatsApp, Instagram DMs, and email.
- Coordinate with vendors for production updates and follow-ups
- Handle customer support and grievance resolution professionally
- Track deliveries and reduce RTOs through courier follow-ups
- Maintain and update operational/order management sheets
- Ensure smooth communication between clients, vendors, and internal teams
Requirements:
- Fresher or up to 1 year of experience
- Strong written and verbal communication skills
- Detail-oriented and highly organized
- Ability to handle customer issues calmly and professionally
- Comfortable with Google Sheets/Excel
- Fashion/ecommerce industry knowledge is a bonusWhat We’re Looking For:
- Fast learner
- Responsible and proactive
- Robust coordination and multitasking skills
- Ownership mindset
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Service Representative (Andheri West)
🏢 Roology
📍 Andheri West
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