We are seeking a friendly, proactive, and customer-focused Client Support Specialist to assist clients with their inquiries, provide timely and effective solutions, and ensure a positive client experience. The ideal candidate should possess excellent communication and interpersonal skills, a professional attitude, and the ability to handle client concerns efficiently while maintaining strong client relationships.
Key Responsibilities
- Handle client inquiries through phone calls, emails, and other communication channels.
- Provide accurate information about the company’s services and support clients throughout their journey.
- Address client concerns, resolve issues promptly, and ensure client satisfaction.
- Maintain professional and positive relationships with clients.
- Follow up with clients to ensure their queries and concerns are resolved effectively.
- Coordinate with internal teams to provide timely solutions and support.
- Maintain accurate records of client interactions, feedback, and follow-up activities.
- Assist clients with service-related procedures, documentation, and updates.
- Identify client needs and provide appropriate guidance and assistance.
- Ensure skilled communication and deliver a positive client experience at all times.
Requirements
- Freshers and experienced candidates are welcome to apply.
- Excellent verbal and written communication skills.
- Good interpersonal and customer service skills.
- Basic computer knowledge, including MS Office and email handling.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to work independently as well as in a team.
- Fluency in English and Malayalam is preferred. Knowledge of Hindi is an added advantage.
Pay: ₹10,000.00 - ₹17,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund