About Flying Squirrel Holidays

Flying Squirrel Holidays is a Kolkata-founded travel company creating customised holidays, international and domestic journeys, and bespoke travel experiences. Our approach is built on understanding each traveller, offering thoughtful recommendations, and providing personalised support.

Role Overview

We are looking for a CRM-Telesales Executive to engage with prospective travellers and to nurture relationships with our past clients. In the sales function, you will speak with enquiries generated through our Digital platform and guide them towards confirmed booking. In the relationship function, you will stay connected with clients who have already travelled with us, encouraging feedback, repeat travel and referrals.

Key Responsibilities

- Contact and engage new enquiries received through Digital Platform, understanding each traveller's requirements, travel dates, budget and preferences.
- Present our holiday packages with confidence, recommend the most suitable option, and guide prospective travellers through to a confirmed booking.
- Follow up consistently on proposals and quotations, address client questions, and handle objections professionally.
- Keep clients informed through the booking process, including payment reminders, documentation requests and pre-travel communication.
- Maintain relationships with past clients through regular outreach, gathering feedback and encouraging repeat travel and referrals.
- Record all enquiry details,



call outcomes and follow-up dates accurately and promptly in the CRM.
- Coordinate with the sales, booking and operations teams to ensure smooth handovers and accurate client information.
- Prepare simple daily and weekly updates on enquiries, follow-ups and bookings.

Skills and Qualifications

- Minimum 2 years of experience in telesales, inside sales, CRM or customer service.
- Excellent communication.
- Fluency in spoken and written English, Hindi and Bengali.
- Confident, polite and persuasive telephone manner, with the ability to build rapport quickly.
- Comfortable using CRM tools, Excel/Google Sheets, email and WhatsApp for client communication.
- Well organised, with strong follow-up discipline and attention to detail.

What We Offer

- A explicit growth path in a growing travel company.
- Exposure to premium travel clients and end-to-end holiday planning.
- Performance-linked incentives based on sales and service quality.
- Training on products, CRM tools and consultative selling in a supportive, quality-focused team.

Application

Email: [email protected]

Pay: Up to ₹20,000.00 per month

Ability to commute/relocate:

- Golpark, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Are you available for immediate joining?

Experience:

- Customer relationship management: 2 years (Preferred)
- Direct sales: 2 years (Preferred)

Work Location: In person

📌 CRM-TeleSales Executive (Golpark)
🏢 Flying Squirrel Holidays (www.flyingsquirrelholidays.com)
📍 Golpark