- Handle customer requests related to booking cancellation and refunds.
- Speak with customers and understand the reason for cancellation/refund.
- Collect and verify required documents and payment details.
- Coordinate with the Accounts Department regarding refund amounts and payment status.
- Follow up with management/accounts for refund approvals and commitments.
- Maintain records of all refund and cancellation requests.
- Update customers about the status and expected timeline of their refund.
- Handle customer complaints and resolve refund-related issues professionally.
- Coordinate with the Sales and CRM teams regarding cancelled bookings.
- Prepare refund requests, cancellation forms, and related documentation.
- Ensure proper follow-up until the refund is completed.
- Maintain confidentiality of customer and financial information

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Internet reimbursement
- Paid sick time

Work Location: Remote

📌 Refund and Cancellation Manager (Koramangala)
🏢 Erayaa Builders and developers
📍 Koramangala