Job Title: Process Trainer – Sales & Soft Skills

Location: Karol Bagh
Department: Training & Development / Operations
Reports To: Training Manager / L&D; Lead
Employment Type: Full time

Job Summary:

We are seeking an experienced and energetic Process Trainer with a strong background in BPO operations, specializing in Sales and Soft Skills training. The role involves onboarding new hires, delivering sales-specific process training, improving soft skills, and enhancing overall agent performance in alignment with business expectations.

Key Responsibilities:

- Deliver New Hire Training (NHT) focused on BPO-specific sales processes, customer service, and soft skills.
- Facilitate sales training including objection handling, persuasion techniques, closing strategies, and KPI management.
- Conduct training on essential soft skills such as communication, empathy, rapport building, and professionalism.
- Design and update training modules, assessments, SOPs, and support materials based on client and process requirements.
- Identify performance gaps through regular feedback, TNI (Training Need Identification), and floor observations.
- Conduct refresher trainings, upskilling sessions,



and on-the-job coaching for existing employees.
- Coordinate with Operations, Quality, and HR to improve training outcomes and support business performance.
- Evaluate training effectiveness through post-training assessments, call monitoring, and performance tracking.
- Maintain training records, attendance logs, and feedback reports in compliance with internal and client audits.

Required Skills & Qualifications:

- Minimum 2–3 years of experience as a Trainer in a BPO environment (Voice/Sales Process).
- Proven experience in conducting sales training and soft skills coaching in a BPO setup.
- Strong understanding of BPO KPIs like AHT, CSAT, Conversion Rate, Quality Score, etc.
- Excellent verbal and written communication skills.
- Skilled in facilitating in-person training sessions.
- Ability to adapt to fast-paced and dynamic process environments.
- Proficient in MS Office (PowerPoint, Excel, Word) and common BPO tools (e.g., dialers, CRMs).

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Process Trainer (Karol Bagh)
🏢 Atiya Herbs
📍 Karol Bagh