Job Description: Guest Host Executive

Location: Chengannaseri, Kerala
Job Type: Full-time, on-site
Shift: 12:30 PM to 10:30 PM
Experience: 1-2 years in restaurant, hotel or hospitality front-of-house roles
Salary: ₹18,000 per month

About the Role

We are looking for a friendly, presentable and service-focused Guest Host Executive. You will be the first-person guests meet, setting the tone for their dining experience from the moment they walk in until they leave satisfied.

Key Responsibilities

Greet and welcome guests warmly at the entrance and seat them promptly based on party size and preference. Manage table reservations, walk-ins and waiting lists, especially during lunch and dinner peak hours. Guide guests through the menu, signature dishes, daily specials and dietary options. Coordinate with the captain, service staff, kitchen and billing team so orders and requests are handled smoothly. Handle guest queries, special requests and celebrations such as birthdays and anniversaries. Handle complaints politely and professionally,



and escalate to the manager when needed. Collect guest feedback and share insights with the management team. Keep the entrance, waiting area and host desk clean, organised and welcoming. Maintain reservation records, guest data and daily reports accurately. Follow restaurant SOPs, grooming standards and hygiene and safety protocols. Required Skills and Qualifications

1-2 years of experience as a host/hostess, steward, or in a similar guest-facing role. Graduate or diploma in Hotel Management or a related field (preferred, not mandatory). Positive communication skills in Malayalam and English. Hindi or Tamil is an added advantage. Pleasant personality, neat grooming and a positive attitude. Ability to stay calm and organised during busy hours. Basic computer or POS and reservation software knowledge. Willingness to work the 12:30 PM to 10:30 PM shift, including weekends and holidays.

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