Job Responsibilities:

- Handle incoming and outgoing patient calls professionally and courteously.
- Provide accurate information about appointments, doctors, departments, services, and hospital facilities.
- Schedule, confirm, cancel, and reschedule appointments based on doctors’ daily schedules.
- Respond to patient queries, requests, and complaints over the phone and coordinate with the concerned departments.
- Maintain accurate records of calls, patient enquiries, appointments, and follow-ups.
- Maintain patient confidentiality and ensure data privacy at all times.
- Provide appropriate information during emergencies as per hospital protocols and escalate calls to the concerned department when required.
- Coordinate with Front Office, OPD, Emergency, Billing, and other relevant departments.




- Collect patient feedback over the phone and escalate unresolved issues to the concerned team.
- Follow NABH standards, hospital SOPs, communication protocols, and patient-safety requirements.
- Perform any other duties or assignments as directed by Management based on operational requirements.

Key Skills:

- Good communication and interpersonal skills.
- Polite, patient, and professional approach.
- Basic computer knowledge and good typing skills.
- Ability to handle patient queries and complaints calmly.
- Good coordination and follow-up skills.
- Ability to work effectively as part of a team.
- Knowledge of hospital processes and appointment handling is an advantage.

Advantages:

- Provident Fund

Work Location: In person

📌 Call Center Executive (Chennai)
🏢 SUGAM HOSPITALS-CHROMPET
📍 Chennai