Department: Housekeeping
Industry: Hotel / Hospitality
Job Summary
We are looking for an experienced and responsible Housekeeping Supervisor to oversee daily housekeeping operations, maintain cleanliness and hygiene standards, and ensure guest rooms and public areas are maintained according to hotel standards.
Key Responsibilities
- Supervise and coordinate the daily activities of housekeeping staff.
- Ensure guest rooms, corridors, public areas, and washrooms are clean and well maintained.
- Inspect guest rooms and public areas to ensure cleanliness and quality standards.
- Allocate duties and prepare work schedules for housekeeping staff.
- Train and guide housekeeping team members on cleaning procedures and hotel standards.
- Monitor the availability and proper usage of cleaning materials, linen, and housekeeping supplies.
- Coordinate with the Front Office and Maintenance departments to address guest requests and room-related issues.
- Ensure proper handling of guest belongings and lost-and-found items.
- Maintain housekeeping checklists, inspection reports,
and other departmental records.
- Ensure compliance with hotel hygiene, safety, and sanitation standards.
- Handle guest complaints related to housekeeping promptly and professionally.
Qualifications & Experience
- Diploma or degree in Hotel Management or a related field is preferred.
- Minimum 2–3 years of experience in housekeeping, preferably in a star-rated hotel or classified restaurant/hospitality establishment.
- Previous supervisory experience in hotel housekeeping is preferred.
- Good knowledge of cleaning procedures, linen management, and housekeeping operations.
- Robust leadership, communication, and team management skills.
- Ability to work in shifts and manage daily operations efficiently.
Skills Required
- Team supervision and coordination
- Attention to detail
- Time management and problem-solving
- Guest service and communication
- Knowledge of hygiene and safety standards