Are you the person who makes sure nothing falls through the cracks?

Do you enjoy working with international customers, keeping things organised and following up on opportunities? Do you take initiative instead of waiting to be told what to do? Then we would love to meet you.

THE ROLE AT A GLANCE

- Sales Support Executive in our international B2B & CRM team
- Full time, Monday to Friday, in Dehradun
- 2+ years of relevant experience
- Not a traditional sales role: no cold-calling hundreds of prospects
- No RFID expertise needed: our technical experts take care of that

You keep our commercial operations moving: you support our sales team, build relationships with existing customers and make sure no opportunity is forgotten. Think of yourself as the person who connects our customers, salespeople and technical specialists.

WHO ARE WE?

The RFID Company is a Netherlands-based company specialising in RFID labels, tags and identification solutions. We help businesses across different industries identify, track and manage their products, inventory and assets.

Our customers come to us with all kinds of challenges. Sometimes they simply need a quotation for RFID labels; other times our specialists develop a completely new solution. That's where you come in: you make sure the right people are connected, customers receive excellent service and every opportunity is followed through.

WHAT WILL YOU BE DOING?

Customer communication & follow-up

- Proactively follow up on quotations by email and phone.
- Keep in touch with existing customers and identify when they might need to reorder.
- Follow up after product samples have been delivered.
- Check in with customers about outstanding decisions, questions and upcoming requirements.
- Build professional, friendly relationships with international B2B customers.

Sales support & quotations

- Prepare and send quotations for standard products using approved prices and specifications.
- Collect basic customer requirements, such as quantities, dimensions, product types and delivery expectations.
- Assist our Commercial Director in preparing proposals for larger opportunities.
- Coordinate with colleagues to obtain technical information, supplier pricing and delivery details.
- Make sure quotations are accurate, complete and sent on time.





CRM & pipeline management

- Maintain and update our CRM system (Odoo).
- Register incoming leads and assign follow-up activities to the appropriate colleagues.
- Monitor open quotations and make sure every opportunity has a clear next step.
- Organise reminders, appointments and follow-up tasks.
- Keep customer records accurate and up to date, and help our team stay focused.

Internal coordination

- Work closely with our Commercial Director, technical specialists and procurement team.
- Schedule customer meetings and technical discussions.
- Follow up internally when information or decisions are needed.
- Coordinate commercial opportunities from initial enquiry through quotation and order handover.

WHAT DOES SUCCESS LOOK LIKE?

Imagine starting your day, opening Odoo and seeing which quotations need attention, which customers may be ready for their next order and which colleagues need to provide information.

You organise your priorities, contact customers, follow up on outstanding items and make sure everything moves forward. By the end of the day, customers have received answers, colleagues know what they need to do and commercial opportunities have not been forgotten.

We do not expect you to be a salesperson who closes every deal. We want someone who takes pride in making the entire commercial process work exceptionally well.

WHAT ARE WE LOOKING FOR?

We are more interested in your attitude, communication skills and sense of responsibility than your knowledge of RFID.

You could be a great fit if you:

- Have at least 2 years of experience in sales support, sales coordination, B2B customer service or a similar role.
- Communicate confidently and professionally in English, both written and spoken.
- Enjoy speaking with customers over the phone and following up proactively.
- Are highly organised and comfortable managing multiple tasks simultaneously.




- Have experience working with CRM systems, quotations or sales administration.
- Take ownership and do not need constant reminders.
- Are comfortable reminding colleagues about deadlines and outstanding tasks.
- Pay attention to detail, enjoy getting things done properly and have a solution-oriented mindset.
- Are comfortable working with international colleagues and customers.

Nice to have, but not required

- Experience with Odoo CRM or Odoo Sales.
- Experience working with European or other international customers.
- Experience in a technical, manufacturing or B2B trading environment.
- Familiarity with quotations, purchase orders and repeat-order processes.
- An interest in technology or RFID.

You do not need previous RFID experience. We will help you learn the essentials.

WHY JOIN THE RFID COMPANY?

- Work internationally – Collaborate directly with colleagues and customers across different countries and industries.
- Open, informal culture – We do not follow a traditional hierarchy. There is no "sir" or "ma'am" here: everyone, including management, is called by their first name.
- Grow with the team – As you become familiar with the business, opportunities may arise to take on further responsibilities in commercial coordination and customer relationships.
- Learn something new – Discover the world of RFID technology and international B2B business processes.
- Be more than just an administrator – Your work will directly influence how we serve customers and manage commercial opportunities.

INTERESTED?

If you are proactive, organised, customer-focused and enjoy working in an international business environment, we would like to hear from you.

Apply with your CV and tell us briefly why this role appeals to you.

We look forward to getting to know you!

Pay: ₹25,000.00 - ₹55,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Sales support or customer support: 2 years (Required)
- CRM or quotation administration: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Sales Support Executive (Dehradun)
🏢 The RFID
📍 Dehradun