What are we looking for?

- Works closely with the release team and design the process for regular and exception release

What does the job entail?

- Works closely with the release team and design the process for regular and exception release

- Ensures that the issues identified post release are closely monitored and tagged with respective release if the bug is the resultant of release

- Ensures clear segregation of

- Service request

- Exception processing

- Undelivered functionality

- Release impact

- System Issue

- Design a process and govern it too for tying up Incident(ITSM) to a problem(ITSM) to Fix(Jira)

- Deliver Run Ops projects

- High impact Problems to be clubbed in functional areas and fixed . Drives the KPI of reducing the business impact

- Problems related to high volume Incidents to be fixed on priority .



Drives the KPI of reducing the resource requirement for the shop

- Explores opportunities to work with Infra team for reliable system
- Continuously work on strengthening theRunOps processes

- Progressive reduction in the production ticket inflow . 30% reduction is the target for all the support leads

- SOP for release management

- SOP for production support

- Weekly / Monthly RunOps dashboards

- Progressive Reduction in system downtime by ensuring permanent fixes

Work Experience

11+ years

Essential Qualification

Graduate/Post Graduate

Preferred Skills

prior experience in run ops, stakeholder management

📌 Assistant Vice President - Information Technology (Bengaluru)
🏢 HDFC Life
📍 Bengaluru