Prime Pickleball Arena

Role: Full-Time Court Manager
Location: Prime Pickleball Arena

About the Role

Prime Pickleball Arena is looking for a passionate, energetic, and responsible Court Manager to oversee the day-to-day operations of our pickleball facility. The ideal candidate should have a strong interest in pickleball or other sports, excellent communication skills, and the ability to manage court operations, customer experience, bookings, and tournaments.

We are looking for someone who takes ownership of the arena, ensures smooth daily operations, and helps build a strong and active pickleball community.

Key Responsibilities

1. Court Operations and Supervision

- Be physically present at the arena during scheduled games and ensure all sessions start and finish on time.
- Oversee daily court operations, ensuring the facility is clean, safe, and well-maintained.
- Coordinate with players and ensure smooth transitions between bookings.
- Monitor court usage and ensure players follow arena rules and guidelines.
- Take responsibility for opening and closing the facility as per the schedule.

2. Online Bookings and Administration

- Manage online bookings, player registrations, cancellations, rescheduling, and walk-in enquiries.
- Maintain accurate records of bookings, payments, attendance, and court utilization.
- Update and maintain daily trackers for bookings, revenue, pending payments, and operational activities.
- Monitor upcoming bookings and ensure there are no scheduling conflicts.
- Prepare daily and periodic operational reports as required.

3. Customer Service and Community Building

- Communicate professionally and courteously with customers through WhatsApp, phone calls, and in-person interactions.
- Handle customer enquiries, feedback, and complaints promptly.
- Build positive relationships with regular players and encourage repeat bookings.
- Help new players understand the game, court rules,



and available playing options.
- Create a friendly, welcoming, and sports-focused environment at the arena.

4. Playing and Coaching Support

- Be willing to play pickleball with customers and participate in games when required.
- Have a good understanding of pickleball rules, scoring, gameplay, and player etiquette.
- Help organize games, match pairings, and player groups based on skill levels.
- Support beginner-level guidance and help players improve their understanding of the game.
- Demonstrate enthusiasm for sports and actively contribute to the growth of pickleball at the arena.

5. Tournament and Event Management

- Plan and conduct in-house tournaments, leagues, friendly matches, and other sporting events whenever required.
- Coordinate player registrations, fixtures, match schedules, score tracking, and results.
- Ensure tournaments are conducted fairly, efficiently, and on schedule.
- Coordinate with participants, officials, sponsors, and other organizers when necessary.
- Be willing to travel and represent Prime Pickleball Arena at higher-level tournaments, including state and national-level events, when required.

6. Business and Facility Management

- Help maximize court utilization by encouraging bookings, repeat visits, and community participation.
- Support membership programs, promotional activities, and customer engagement initiatives.
- Track revenue, expenses, pending payments, and other operational metrics.
- Ensure sports equipment and other arena resources are properly maintained.




- Identify opportunities to improve operations, customer satisfaction, and overall business performance.

Required Skills and Qualifications

- Passion for pickleball or other sports, with a strong willingness to learn and grow in the sport.
- Valuable communication and interpersonal skills.
- Solid organizational, time-management, and problem-solving abilities.
- Basic computer skills and the ability to manage online booking platforms, spreadsheets, and trackers.
- Ability to manage multiple responsibilities independently and take ownership of daily operations.
- A customer-first attitude, reliability, punctuality, and a proactive approach to work.
- Willingness to work flexible hours, including evenings, weekends, and holidays, based on court bookings.
- Willingness to participate in games, organize tournaments, and travel for sporting events when required.

Preferred Qualifications

- Previous experience in sports facility management, sports coaching, hospitality, customer service, or event management.
- Experience playing pickleball, badminton, tennis, or other racket sports.
- Knowledge of tournament formats, match scheduling, scoring, and player coordination.
- Experience managing online bookings, cash or digital payments, and daily operational reports.

What We Are Looking For

We are looking for someone who treats Prime Pickleball Arena as their own responsibility, not just a job. The right candidate should be enthusiastic about sports, comfortable interacting with people, capable of managing the arena independently, and motivated to grow alongside the business.

The ultimate goal is to ensure that every game runs smoothly, every customer has a great experience, and Prime Pickleball Arena continues to grow as a leading pickleball destination.

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Pickleball Arena Manager (Edappally)
🏢 Prime Pickleball Arena
📍 Edappally