Handle customer enquiries through phone, WhatsApp, social media, and walk-ins.
Provide information about:
- Play sessions and activities
- Café offerings
- Birthday party packages
- Entry fees and timings
- Assist customers with booking play sessions and birthday parties.
2. Booking & Reservation Management
Manage bookings for:
- Play sessions
- Birthday parties
- School visits and group bookings
- Maintain proper records of customer details and booking schedules.
- Coordinate with operations and café teams to ensure smooth service delivery.
Key Skills Required
- Excellent communication and customer service skills
- Strong attention to detail
- Ability to multitask in a rapid-paced environment
- Key Performance Indicators (KPIs)
- Customer enquiry response time
- Conversion of enquiries into bookings
- Customer satisfaction and reviews
Pay: ₹15,000.00 - ₹19,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Customer Service Representative (Bengaluru)
🏢 Forever Kid
📍 Bengaluru
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