JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Summary
The Soft Services Executive is responsible for managing housekeeping, cleaning, pest control, waste management, landscaping, pantry services, and other support services to ensure a clean, safe, hygienic, and pleasant workplace for occupants and visitors.
Key Responsibilities
Supervise housekeeping staff and outsourced service providers.
Ensure cleanliness and hygiene standards are maintained across all assigned areas.
Monitor daily cleaning schedules and ensure timely completion.
Conduct routine inspections and audits of housekeeping and soft service operations.
Manage pantry, washroom, and consumable supplies.
Coordinate pest control, waste management, and landscaping activities.
Handle customer complaints related to soft services and ensure prompt resolution.
Maintain housekeeping equipment and ensure proper usage.
Ensure compliance with health, safety, and environmental standards.
Prepare daily, weekly, and monthly reports on soft service activities.




Monitor vendor performance and ensure adherence to service level agreements (SLAs).
Train housekeeping staff on SOPs, safety practices, and customer service.
QualificationsBachelor's degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field.
2–5 years of experience in housekeeping or soft services within facilities management, hospitality, healthcare, or commercial properties.

Required SkillsKnowledge of housekeeping procedures and cleaning chemicals.
Vendor and manpower management.
Good communication and interpersonal skills.
Leadership and team management abilities.
Basic knowledge of Microsoft Office (Excel, Word, Outlook).
Problem-solving and organizational skills.
Understanding of safety, hygiene, and quality standards.

Key Performance Indicators (KPIs)Housekeeping audit scores.
Customer satisfaction levels.
Timely closure of complaints.
Compliance with SLAs.
Consumable cost control.
Staff attendance and productivity.
Hygiene and safety compliance.

Working ConditionsMay require shift work, weekends, or holidays depending on business requirements.
Frequent movement across the facility for inspections and supervision.

If this job description resonates with you,



we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading qualified services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Soft Service Executive (Bengaluru)
🏢 JLL
📍 Bengaluru