Additional Information
Job Number26125341
Job CategoryFood and Beverage & Culinary
LocationVIP Road, Opposite Kochi International Airport, Nedumbassery Vappalassery, Kochi Keral 683572, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

- Provides excellent customer service to all employees.

- Responds quickly and proactively to employee's concerns.

- Uses coaching skills throughout the property.

- Demonstrates self confidence, energy and enthusiasm.

- Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

- Provides excellent customer service.

- Responds quickly and proactively to guest's concerns.

- Understands the brand's service culture.

- Sets service expectations for all guests internally and externally.





- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

- Follows up to ensure complaints have been addressed to the guest's satisfaction.

- Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

- Complies with all corporate accounting procedures.

- Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to chance. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

No Courtyard, nossa paixão é oferecer o melhor atendimento para nossos viajantes, em todos os locais. Foi isso que nos inspirou a criar o primeiro hotel especificamente pensado para quem viaja a negócios. É assim que hoje a experiência Courtyard atende a nossos hóspedes, não importando qual é o propósito da viagem. Procuramos por gente que conquista, que tem paixão em proporcionar uma experiência que supera as expectativas dos hóspedes, curte fazer parte de uma equipe pequena mas ambiciosa e adora aprender a melhorar de forma contínua – tudo isso sem abrir mão da diversão.

Ao entrar para o Courtyard, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.

📌 AsstMgr-Food & Beverage I (Kochi)
🏢 Marriott International
📍 Kochi