Job Location: Malad
Process: International Voice Process
Shift: Rotational Shifts / Night Shifts
Employment Type: Full-Time
Key Responsibilities
- Handle inbound customer calls from international customers.
- Provide accurate information and resolve customer queries related to products and services.
- Understand customer concerns and provide effective solutions.
- Maintain a professional and courteous approach during customer interactions.
- Handle customer complaints and escalate complex issues when required.
- Maintain accurate customer records and update information in the CRM system.
- Meet performance targets related to customer satisfaction, call quality, and productivity.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
Required Skills
- Excellent verbal communication skills in English.
- Good listening, interpersonal, and problem-solving skills.
- Ability to handle customer queries confidently and professionally.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work in rotational shifts, including night shifts.
- Strong customer-handling skills and a customer-first attitude.
- Ability to work in a fast-paced environment.
Eligibility Criteria
- Freshers and experienced candidates can apply.
- graduate freshers are also eligible.
- Candidates must have valuable English communication skills.
- Candidates should be comfortable working in international shifts.
- Immediate joiners will be preferred.
- Regards,
- Ismail Shaikh
- +91-XXXXXXXXXX
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund