Job Title: Desktop Support Engineer – L2
Department: IT Infrastructure & Support
Experience: 2–4 Years
Employment Type: Full-Time

Job Summary

We are looking for a skilled Desktop Support Engineer – L2 to provide advanced technical support to end users, troubleshoot hardware and software issues, and ensure the smooth functioning of IT systems and infrastructure.

Key Responsibilities

- Provide L2 technical support for desktops, laptops, printers, and other IT peripherals.
- Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
- Install, configure, and maintain Windows operating systems and business applications.
- Troubleshoot Outlook, Microsoft Office 365, VPN, and email-related issues.
- Perform user account management, password resets, and access troubleshooting in Active Directory.
- Support LAN, Wi-Fi, and basic TCP/IP connectivity issues.
- Handle software installation, patching, antivirus updates, and system upgrades.




- Diagnose and resolve issues escalated by the L1 support team.
- Maintain incident records, update tickets, and ensure timely resolution as per SLA.
- Coordinate with L3 teams and other IT teams for complex technical issues.
- Maintain IT asset inventory and ensure compliance with company IT policies.

Required Skills

- Robust knowledge of Windows 10/11 operating systems.
- Hands-on experience in desktop, laptop, printer, and peripheral troubleshooting.
- Knowledge of Active Directory, Microsoft Office 365, Outlook, and VPN.
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
- Experience with ticketing tools and incident management processes.
- Good communication, troubleshooting, and problem-solving skills.

Pay: ₹8,900.00 - ₹28,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Lower Parel)
🏢 Cms IT Services
📍 Lower Parel