We are looking for a skilled and responsible Laptop & Computer Technician to diagnose, repair, maintain, and troubleshoot laptops, desktop computers, and related hardware and software issues.
Key Responsibilities
- Diagnose and troubleshoot laptop and desktop computer issues.
- Repair and replace hardware components such as RAM, SSD, HDD, keyboards, displays, and motherboards.
- Install and configure operating systems, drivers, and software.
- Identify and resolve hardware, software, and networking issues.
- Perform preventive maintenance, cleaning, and system upgrades.
- Handle customer products carefully and ensure quality service.
- Maintain service records and update repair status regularly.
- Coordinate with the service team for spare parts and repair requirements.
- Ensure timely completion of service jobs and customer satisfaction.
- Follow company service procedures and maintain a clean workstation.
Required Skills & Qualifications
- Technical knowledge of laptops, desktops, and computer hardware.
- Experience in hardware troubleshooting and repair.
- Knowledge of Windows installation, drivers, and software configuration.
- Basic knowledge of networking and data backup.
- Ability to identify technical issues and provide effective solutions.
- Positive communication skills and a customer-friendly attitude.
- Ability to work independently and as part of a team.
Experience
- Experience in laptop and computer servicing is preferred.
Key Performance Expectations
- Accurate diagnosis and quality repairs.
- Timely completion of service jobs.
- Proper handling of customer devices.
- Minimum repeat complaints and customer satisfaction.
- Proper documentation of service work and spare parts usage.