- The timings will be in shifts. The 1st shift is from 06.00 AM to 2.00 PM and the 2nd shift will be from 2.00 PM to 10.00 PM. & 3rd shift will be from 10PM-6AM
- The shift of each operator will be rotated every alternate week.
- Work from the State Headquarters (SHQ) to support call center operations.
- Register grievances received from various stakeholders through the 4GID application.
- Record and maintain grievance details accurately in the system.
- Make random telephone calls to registered beneficiaries to collect feedback on the services provided.
- Follow up with beneficiaries regarding their concerns, complaints, and service experiences.
- Coordinate with the concerned departments or officials to communicate grievances and feedback.
- Maintain records of calls, registered grievances, and beneficiary feedback.
- Ensure timely communication and proper documentation of all complaints and feedback received.