Job Summary

The Front Office Associate is responsible for delivering excellent guest service by ensuring a smooth and effective check-in and check-out process. The role involves handling guest inquiries, managing reservations, maintaining accurate guest records, and coordinating with other departments to ensure a comfortable and memorable stay for all guests.

Key Responsibilities

- Welcome guests warmly and professionally, creating a positive first impression of the hotel.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Manage room reservations, guest registrations, room allocations, and billing procedures.
- Respond promptly and courteously to guest inquiries, requests, and complaints.
- Maintain accurate guest information and ensure proper documentation as per hotel policies.
- Coordinate with Housekeeping, Food & Beverage, and other departments to ensure smooth hotel operations.
- Handle telephone calls, emails, and guest requests professionally.
- Provide accurate information about hotel facilities, services, room categories, and applicable charges.
- Maintain guest confidentiality and follow hotel standards, policies, and procedures.
- Handle cash,



credit card transactions, and billing accurately, as applicable.
- Maintain proper shift handover records and communicate important updates to the next shift.
- Promote hotel services and assist guests with additional requirements to enhance their overall experience.
- Ensure compliance with hotel operating procedures, safety guidelines, and guest service standards.

Qualifications and Experience

- Graduate or Diploma holder in Hotel Management or a related field.
- Minimum 1–2 years of relevant experience in Front Office operations, preferably in the hospitality industry.
- Excellent verbal and written communication skills in English.
- Good knowledge of hotel property management systems and computer applications.
- Strong guest-handling, interpersonal, and problem-solving skills.
- Professional grooming, a pleasant personality, and a guest-oriented approach.
- Willingness to work in rotational shifts, including weekends and public holidays.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Associate (Mumbai)
🏢 The Fern Residency Mumbai, Pritam Dadar, Series by Marriott
📍 Mumbai