We are looking for a professional, well-presented, and customer-oriented Front Office Executive to manage front desk operations, handle patient inquiries, coordinate appointments, and ensure a smooth and welcoming experience for patients and visitors. The ideal candidate should possess excellent communication skills, a pleasant personality, and the ability to manage multiple responsibilities efficiently.

Roles and Responsibilities

- Front Desk Management
- Welcome and greet patients, visitors, and guests professionally.
- Manage the reception area and ensure it remains organized and presentable.
- Handle Sales,incoming calls, emails, and general inquiries promptly.
- Maintain a professional and courteous approach while interacting with patients.
- Patient Coordination
- Register new patients and update existing patient information in the system.
- Guide patients regarding consultation procedures, appointments, and clinic services.
- Coordinate with doctors, therapists, nurses, and other departments to ensure smooth patient flow.
- Assist patients with their queries and direct them to the appropriate department.
- Appointment Management
- Schedule, confirm, reschedule, and cancel patient appointments as required.
- Maintain accurate appointment records and coordinate with doctors regarding availability.
- Follow up with patients for appointment confirmations and scheduled visits.
- Ensure minimal waiting time through effective appointment coordination.
- Documentation and Record Keeping
- Maintain patient registration forms, records, and other necessary documents.
- Ensure accurate data entry and proper maintenance of patient information.
- Handle patient documents confidentially and follow company policies.
- Prepare daily reports related to appointments, walk-ins, and front office activities.
- Billing and Payment Coordination
- Assist with patient billing, payment collection, and receipt generation, as assigned.




- Coordinate with the accounts team regarding payment-related queries.
- Maintain accurate records of payments and transactions wherever applicable.
- Patient Relationship and Service
- Provide accurate information about clinic services and treatment procedures within the approved scope.
- Handle patient complaints and concerns politely and escalate unresolved matters to the concerned authority.
- Maintain positive relationships with patients and support patient satisfaction.
- Ensure a professional and patient-friendly setting at the centre.
- Administrative Support
- Coordinate with internal departments for day-to-day operational requirements.
- Maintain front office registers, visitor records, and other administrative documents.
- Support the Clinic Manager or Centre Head with daily operational tasks.
- Follow company policies, attendance procedures, dress code, and service standards.

Required Qualifications and Skills

- Graduate in any discipline; candidates with relevant front office or hospitality qualifications will be preferred.
- 1–3 years of experience in front office, reception, customer service, or healthcare administration preferred.
- Excellent verbal and written communication skills.
- Pleasant personality, professional grooming, and a customer-focused attitude.
- Basic computer knowledge, including MS Office, email, and data entry.
- Strong organizational, coordination, and multitasking abilities.
- Ability to handle patients and visitors calmly and professionally.
- Experience in a hospital, clinic, Ayurveda centre, or healthcare organization will be an added advantage.

Key Performance Indicators (KPIs)

- Patient satisfaction and quality of front desk service.
- Accuracy of patient registration and documentation.
- Efficient appointment scheduling and coordination.
- Timely handling of calls and patient inquiries.
- Maintenance of accurate daily reports and records.
- Professional conduct, punctuality, and adherence to company policies.

Pay: ₹22,000.00 - ₹26,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (Delhi)
🏢 Karma Ayurveda
📍 Delhi