The EDP/IT Support Assistant supports the implementation, maintenance, and day-to-day operation of the EDP/ERP system. This role acts as a bridge between users and the ERP support/implementation team, ensuring smooth system usage, accurate data management, and adherence to business processes across departments.
Key Responsibilities:
- Assist in ERP system implementation, configuration support, and post-go-live activities
- System Installation, Application Installation, resolve technical issue requests, Coordinate with various departments to resolve their IT related issues.
- Perform data entry, validation, and regular updates within the ERP system
- Monitor ERP transactions to ensure data accuracy and process compliance
- Provide first-level support to users and resolve basic ERP-related issues
- Liaise with ERP vendors/consultants for issue resolution, enhancements, and training
- Knowledge in CCTV, Fibernet, WIFI, Routers Installation
- Prepare user manuals, SOPs, and basic training materials for end users
- Support testing activities including UAT and system upgrades
- Generate standard reports and assist in MIS preparation
- Ensure proper documentation of processes, changes, and system updates
- Maintain user access controls and follow data security guidelines