Roles and Responsibilities:

- Outbound Calls reach out to prospective or existing clients for medical reason.
- Answer incoming calls from clients to handle basic queries & complaints
- Welcome patients and attend to their queries politely.
- Guide patients about hospital services and facilities.
- Follow up with patients regarding their visits and treatments.
- Handle patient complaints and coordinate with the concerned department.
- Maintain patient records and feedback.
- Help improve patient satisfaction and build trust.
- Coordinate with doctors, nursing staff, and the hospital administration.
- Maintain professional communication with patients and their families.

Qualifications:

- Minimum: 12th pass; graduation is preferred.
- Good communication skills in Hindi and English.
- Basic computer knowledge
- Previous hospital or customer service experience is preferred but not compulsory.

4. Key Skills:

- Communication skills
- Patient handling
- Professional behaviour
- Follow-up and record management

Pay: From ₹20,000.00 per month

Advantages:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Client Relation Executive (Gurugram)
🏢 Dr BRC Premier Hospital
📍 Gurugram