Job Description: Villa Guest Relations & Operations Executive

Company: Jade Manor – Luxury Private Villa

About the Role

Jade Manor is looking for a responsible, well-mannered, and proactive individual to manage guest relations and in office operations at our luxury private villa. The property hosts staycations, private parties, family gatherings, and special events.

The candidate will be responsible for ensuring a smooth check-in and check-out experience, assisting guests throughout their stay, coordinating food and beverage requirements, maintaining property standards, and ensuring all villa rules and policies are followed.

Key Responsibilities

- Welcome guests and manage smooth check-in and check-out procedures.
- Explain villa facilities, house rules, safety guidelines, and property policies.
- Assist guests with food, beverages, housekeeping, and other requirements.
- Coordinate with kitchen staff, housekeeping, caretakers, and service staff.
- Ensure the villa, bedrooms, swimming pool, lawn, and common areas are ready before guest arrival.
- Monitor guest activities and ensure compliance with house rules, occupancy limits, pool safety, and noise restrictions.
- Handle guest queries, complaints, and special requests professionally.
- Supervise on-site arrangements during private parties, celebrations, and group stays.
- Monitor property cleanliness, inventory, maintenance issues,



and any damage to the villa.
- Ensure staff perform their duties properly and maintain service standards.
- Take responsibility for the overall guest experience and smooth functioning of the property.

Candidate Requirements

- Previous experience in hotels, resorts, luxury villas, guest relations, or hospitality operations is preferred.
- Good communication and interpersonal skills.
- Friendly, professional, disciplined, and responsible attitude.
- Ability to manage guests tactfully while enforcing house rules firmly.
- Strong coordination, problem-solving, and team-management skills.
- Willingness to work on weekends, holidays, and flexible shifts as per bookings and events.

What We Are Looking For

A dependable person who can independently manage guest assistance and villa operations, take ownership of responsibilities, protect the property's interests, and ensure every guest has a comfortable and memorable experience.

Job Location: Jade Manor
Salary: Negotiable, based on experience
Job Type: Full-time
To Apply: Share your resume and relevant hospitality experience.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Food provided

Education:

- Diploma (Required)

Experience:

- Guest relations: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Guest Relation Executive (Zirakpur)
🏢 Jade manor
📍 Zirakpur