We are looking for an organised, proactive individual to manage daily studio operations, handle client enquiries, and drive membership sales and conversions.
Key Responsibilities
1. Sales & Business Development
- Handle incoming enquiries via calls, WhatsApp, social media and walk-ins.
- Follow up with new enquiries, trial clients and old leads to drive membership conversions.
- Explain membership plans, conduct studio tours and close sales.
- Drive membership renewals, upsells and referrals.
- Proactively reach out to potential clients to grow the client base.
- Identify and coordinate with potential collaborators for workshops, events and studio activations.
- Maintain lead records and track sales performance.
2. Studio Operations
- Manage front desk activities and client queries.
- Ensure studio cleanliness, readiness and smooth daily operations.
- Coordinate with trainers and resolve routine client concerns.
- Manage basic administration, inventory and studio systems.
- Handle routine booking and cancellation requests.
- Recording of content for classes, events and other workshops.
Ideal Candidate
1. 1+ years of experience in sales, customer service, hospitality or operations.
2. Robust communication and follow-up skills.
3. Comfortable with sales conversations and achieving targets.
4. Organised, proactive and able to work independently.
5. Basic computer skills and familiarity with social media.