Client Success Manager | Noida | 6+ Years Role Overview We are seeking an experienced Client Success Manager with 6+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.
Key Responsibilities
• Build and maintain robust, long-term relationships with key clients.
• Serve as the primary point of contact for customer accounts and ensure a seamless client experience.
• Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals.
• Understand client objectives and collaborate with internal teams to deliver successful outcomes.
• Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention.
• Identify opportunities for account growth through upselling and cross-selling.
• Resolve customer concerns and escalations in a timely and effective manner.
• Track customer health, monitor KPIs, and drive continuous improvement initiatives.
• Work closely with Sales, Operations,
and Delivery teams to ensure successful project execution. Required Skills & Experience
• 6+ years of experience in Digital Marketing or Client Servicing roles
• Strong preference for candidates with agency experience managing multiple clients
• Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
• Strong understanding of digital marketing fundamentals and campaign performance metrics
• Excellent communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts and priorities in a fast-paced environment Preferred Skills
• Basic understanding of SEO and organic growth strategies (added advantage)
• Experience with performance marketing, analytics tools, and marketing platforms
• Exposure to global brands or international campaigns What We Expect
• Strong client retention and satisfaction
• Growth in account revenue and engagement
• Smooth execution of digital marketing deliverables across teams
• Proactive client communication and relationship building