Job Overview:
• Assist with the overall Safety system implementation, support, configuration, and migration related activities.
• Responsible for providing service to clients either as a support function to the client project groups or as stand-alone business.
• Responsible for providing all clients, both internal and external, with an appropriate quality of service in a safe and cost-effective manner.
• Provide supervision and day-to-day management of projects, ensuring quality, compliance, and timely delivery.
• Candidate will be expected to comply with the legal requirements of the Health & Safety at Work Act 1974, the COSHH regulations 1989 and the EC (European Commission) Directives 1992/3 as documented in the Company’s Health & Safety Manual. Summary of

Responsibilities:
The statements below are intended to describe the job’s general nature and not to be an exhaustive list of all responsibilities, skills, and duties.
• PV systems expert responsible for leveraging a strong combination of business and technical knowledge.
• Conduct and oversee project specific configurations in safety systems.
• Evaluate proposed project ideas / software changes through technical impact analysis and estimated business value to contribute to decision-making.
• Develop and document standard and ad hoc reports from the safety systems.
• Support and educate end users and sponsors, as applicable.
• Collaborate with training team in development of safety system specific training modules.
• Initiate discussions with business stakeholders to understand business requirements, document user requirements and ensure requirements are delivered on time and in collaboration with Tech partner.
• Provide overall guidance and strategize use of standard safety systems front-end reporting including use of advanced conditions and Standard MedDRA Queries (SMQ).
• Actively participate in and oversee data migration activities and documentation related to migration.
• Expertise in Ticket management,



issue resolution and escalating system issues where applicable.
• Making updates to Departmental Standard Operating Procedures, Working Practices and Guidelines.
• Monitor the mailbox for system failures to resolve them promptly and manage vendor queries.
• Subject matter expert, looking for ways to improve compliance, quality, and efficiency.
• Perform and review User Acceptance Testing and complete required documentation.
• Lead critical team projects and are responsible for project deliverables within budget.
• Monitor staff project quality, timelines, and budgets to foresee and correct issues and assure project expectations are met.
• Effectively communicate the status of projects to line management and project managers.
• Carry out team development responsibilities including mentoring, and administrative activities.
• Support to new hires, onboarding, transfers, and contractors, in coordination with the reporting manager.
• Representing the Systems team at internal project team meetings, client meetings and audits.
• Contribute to the ongoing improvement of programming processes, methodology and documentation.
• Collaborate closely with key stakeholders including follow-up on vendor deliverables and service according to agreements.
• And all other duties as needed or assigned. Qualifications (Minimum Required):
• Life Science or IT/computing degree.
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
• Experience in systems operations support role.
• Experience working on any validated document management systems.




• Good working knowledge of Microsoft office tools.
• System integration knowledge.
• Required Skills – Project Management, Change Management, Customer Relationship Management (CRM), and Vendor Management. Experience (Minimum Required):
• 6+ years of experience in drug safety systems such as Argus/ARISg/Veeva, with a minimum of 2 years of project management experience.
• Valuable team player and offer peer support as needed.
• Ability to set priorities and handle multiple tasks.
• Attention to detail.
• Good written and verbal communication skills.
• Logical and spelling skills, preferably with an aptitude for handling and proof-reading numerical data.
• Good keyboard skills, preferably with knowledge of MS office and Windows would be beneficial.
• Ability to operate standard office equipment. Preferred Qualifications Include:
• Clinical background working with clinical systems – Good to have.
• Good understanding of SQL programming language – Good to have.
• Experience working with ticket support applications. Physical Demands / Work Environment: Office/Home-Based: Work Environment: o Work is performed in an office environment with exposure to electrical office equipment. o Occasional drives to site locations with occasional travel both domestic and international. Physical

Requirements:
o Frequently stationary for 6-8 hours per day. o Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. o Occasional crouching, stooping, with frequent bending and twisting of upper body and neck. o Ability to access and use a variety of computer software developed both in-house and off-the-shelf. o Light to moderate lifting and carrying, or moving of objects, including luggage and laptop computer with a maximum lift of 15-20 lbs. o Regular and consistent attendance. o Varied hours may be required. Learn more about our EEO & Accommodations request here.

📌 Safety Systems Associate Manager (Bengaluru)
🏢 Fortrea
📍 Bengaluru