Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.
Role Overview:
We are hiring a Customer Support Associate for a 1 to 3-month full-time remote role. This position focuses on handling customer queries, troubleshooting user issues, providing clear email and chat correspondence, and ensuring high service standards.
Key Responsibilities:
• Respond promptly and professionally to inbound user inquiries across email and live chat platforms.
• Investigate and resolve user issues by following standardized troubleshooting procedures.
• Log, prioritize,
and update customer interaction records and tickets within CRM systems.
• Coordinate with internal technical and operations teams to escalate unresolved matters efficiently.
• Maintain daily response-time targets and quality benchmarks according to company service guidelines.
Requirements:
• Any Graduate or final-year student in Arts, Commerce, Science, Business, or related streams (Freshers welcome).
• Strong written English skills with skilled tone and email etiquette.
• Good typing accuracy and comfort managing simultaneous chat interactions.
• Patient, empathetic approach to customer handling and issue resolution.
• Dedicated laptop or desktop computer with a reliable high-speed internet connection.
Compensation & Details:
• Stipend: 14,000 – 15,000 per month
• Duration: 1 to 3 Months
• Work Mode: Remote (India)
• Certificate: Internship completion certificate upon successful project delivery.
📌 Customer Support Associate - Email & Chat (Remote) (India)
🏢 MediNex Workforce
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.