Job Description
Manager - KYC (Fraud &Dispute;)

Location: Infopark,Kochi, Kerala

Experience: Minimum 8+ years in KYC, Fraud & Dispute Process (BPO Domain Mandatory)

Managerial Experience: Minimum 3+ years as Assistant Manager / Manager in the BPO KYC domain (Mandatory)
Qualification: Bachelor's Degree Mandatory
Shift: 6:30 PM – 3:30 AM, Monday- Friday
Salary: Up to ₹12 LPA

Candidates with general KYC experience outside the BPO domain are not eligible.

Responsibilities

- Manage end-to-end KYC, Fraud & Dispute operations and ensure process efficiency.

- Lead and monitor team performance, productivity, quality, and SLA/KPI achievement.

- Handle complex fraud and dispute escalations and ensure timely resolution.

- Monitor attrition, shrinkage, attendance, and workforce productivity.

- Conduct performance reviews, coaching sessions, and process improvement initiatives.





- Coordinate with clients and senior management on operational performance and escalations.

Requirements

- Minimum 8+ years of experience in KYC, Fraud & Dispute processes within the BPO industry.

- Minimum 3+ years of experience as an Assistant Manager / Manager handling teams in the BPO KYC domain.

- Solid knowledge of KYC verification, fraud detection, dispute resolution, and process compliance.

- Proven experience in team management, performance monitoring, and client coordination.

- Strong understanding of SLA, KPI, productivity, quality, shrinkage, and attrition management.

- Excellent English communication, leadership, and escalation-handling skills.

- Bachelor's Degree mandatory.

- Willingness to work US night shifts.

Requirements
KYC, Fraud & Dispute Monitor attrition, shrinkage, attendance

📌 Manager - KYC (Fraud &Dispute) (India)
🏢 advenxa
📍 India