Position: Passenger Service Executive/Airport Ground Staff Company Overview: Airstriprealtech is a leading airport ground handling and management company based in Mumbai, Maharashtra. We provide a wide range of services to airlines and airports, including passenger handling, baggage handling, ramp services, and more. Our team is committed to providing the highest level of service and ensuring a smooth and efficient travel experience for all passengers. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Passenger Service Executive/Airport Ground Staff. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. In this role, you will be responsible for assisting passengers with their travel needs, ensuring their safety and comfort, and maintaining a high level of professionalism at all times.
Key Responsibilities
- Greet passengers and provide them with a warm welcome to the airport
- Check-in passengers and their baggage, issue boarding passes, and ensure all travel documents are in order
- Assist passengers with special needs, such as unaccompanied minors, elderly or disabled passengers
- Handle any customer inquiries or concerns in a professional and timely manner
- Board and deplane passengers according to airline procedures
- Ensure the safety and security of all passengers by following all safety protocols and procedures
- Handle lost or damaged baggage claims and assist passengers with retrieving their luggage
- Monitor flight schedules and provide updates to passengers as needed
- Collaborate with other airport staff to ensure a smooth and efficient operation
- Maintain a clean and organized work area at all times
- Adhere to all company policies and procedures, as well as airport regulations and security protocols
Qualifications:
- High school diploma or equivalent
- Previous customer service experience is preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and decision-making skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Must be able to pass a background check and obtain necessary security clearances If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity at Airstriprealtech.
We offer
market-competitive salary and benefits packages, as well as opportunities for career growth and development. Join our team and be a part of the exciting world of aviation