• Commerce Graduate with at least 2+ years of experience (Industry+ BPO)
• Prior experience of 1.5 + years in AP helpdesk process
• Excellent verbal and written communication & business writing skills is a must
• Fundamental knowledge of end to end P2P cycle must be strong
• Experience in working on helpdesk ticketing tools e.g. salesforce. JIRA
• Well versed in client management
• Knowledge of daily, weekly & monthly reporting should be strong
• Good analytical and comprehension skills Good Computer navigation and advanced excel skills Responsibilities
• Handle vendor queries through emails and calls
• Research transaction in order to resolve issues with ordered and received goods or services, invoice non-payments, remittance advices or any other P2P queries
• Follow up daily with suppliers to ensure timely invoice submission
• Maintaining excellent communication with all the business stakeholders
• Monitor query log aging and support / respond queries




• Perform quality check for responded queries as per the established QC process
• Ensure adherence to Company Policies and Procedures Ensure that the assigned targets in accordance with the SLA and Internal standards are met Qualifications
• Commerce Graduate with at least 2+ years of experience (Industry+ BPO)
• Prior experience of 1.5 + years in AP helpdesk process
• Excellent verbal and written communication & business writing skills is a must
• Fundamental knowledge of end to end P2P cycle must be strong
• Experience in working on helpdesk ticketing tools e.g. salesforce. JIRA
• Well versed in client management
• Knowledge of daily, weekly & monthly reporting should be strong
• Good analytical and comprehension skills Positive Computer navigation and advanced excel skills

📌 Senior Executive (Noida)
🏢 EXL
📍 Noida