Manager
- KYC (Fraud &Dispute;)

Location:
Infopark,Kochi, Kerala

Experience:
Minimum 8+ years in KYC, Fraud & Dispute Process (BPO Domain Mandatory) Managerial

Experience:
Minimum 3+ years as Assistant Manager / Manager in the BPO KYC domain (Mandatory) Qualification: Bachelor's Degree Mandatory Shift: 6:30 PM – 3:30 AM, Monday
- Friday

Salary:
Up to ₹12 LPA Candidates with general KYC experience outside the BPO domain are not eligible. Responsibilities
• Manage end-to-end KYC, Fraud & Dispute operations and ensure process efficiency.
• Lead and monitor team performance, productivity, quality, and SLA/KPI achievement.
• Handle complex fraud and dispute escalations and ensure timely resolution.
• Monitor attrition, shrinkage, attendance, and workforce productivity.
• Conduct performance reviews, coaching sessions, and process improvement initiatives.




• Coordinate with clients and senior management on operational performance and escalations. Requirements
• Minimum 8+ years of experience in KYC, Fraud & Dispute processes within the BPO industry.
• Minimum 3+ years of experience as an Assistant Manager / Manager handling teams in the BPO KYC domain.
• Strong knowledge of KYC verification, fraud detection, dispute resolution, and process compliance.
• Proven experience in team management, performance monitoring, and client coordination.
• Robust understanding of SLA, KPI, productivity, quality, shrinkage, and attrition management.
• Excellent English communication, leadership, and escalation-handling skills.
• Bachelor's Degree mandatory.
• Willingness to work US night shifts.

📌 Manager - KYC (Fraud &Dispute) (India)
🏢 advenxa
📍 India