ABOUT TIC Till It Clicks Studio Pvt. Ltd. (TIC) is a marketing and creative agency based in Sahakarnagar, Pune. AI plays a growing role across TIC's delivery functions. Account Management is deliberately kept fully human, because we believe our clients deserve people-to-people interaction. AI supports the backend, but the face of TIC to every client will always be a person. ROLE SUMMARY Account Management is the backbone of every client relationship at TIC. It sits between the client and the delivery team, and between what was promised and what gets delivered. Its job is to keep clients retained, happy and growing. This is not a communication-relay role. As an Account Manager, you will think like a marketer, act like an owner, and be accountable for the health of every account you handle. You will typically own four to six client accounts at a time and work closely with the Account Management Lead, the Studio Head and the delivery team.

KEY RESPONSIBILITIES
Client management Take full ownership of all deliverables across your assigned accounts (typically four to six clients). Respond to client messages promptly and proactively, with clear timelines rather than vague assurances, so clients always feel valued and heard. Keep all client communication in writing. Document any verbal brief, revision or instruction, share it with the client for confirmation, and only then act on it. Take notes in every client meeting and share them with the client and the delivery team after every interaction. Plan as many client tasks as possible before the start of each month.



Share the next day's tasks with the Studio Head by the previous evening, or by 10:00 AM the same day. Build personal relationships with clients, down to acknowledging birthdays and significant moments. Reporting & strategy Daily/weekly: Update the task tracking document daily and track all deliverables against the committed scope every week. Monthly: Send each client a qualitative and quantitative report, built from insights gathered from the relevant delivery team members. Attend a relationship-building meeting with every client alongside the Account Management Lead. Quarterly: Plan each client's strategy for the next quarter well in advance. Once it is approved, get full clarity on the quarter's deliverables. Take part in strategy reviews at the start and end of every month, contributing as a thinking partner who understands the strategy behind each account, not just the tasks. Never commit a timeline to a client without first confirming it with the relevant delivery team member. Delivery & process Give the delivery team written briefs that are detailed and unambiguous, to avoid costly reworks. Make sure every deliverable is quality-checked before it reaches the client. Run all tasks, briefs and updates through TIC's project management tool.



Sales & growth Actively look for upselling opportunities to grow the scope of every account. Upselling is a major KPI for this role. Support the sales team with proposals and pitches when needed, especially with account context and client knowledge. Track payments for each client and, working with the Accounts team, proactively follow up on delayed payments. AI-first ways of working Use TIC's AI-powered account management processes to cut the time spent on repetitive work (briefing, reporting, task planning) without lowering the quality of client communication or the depth of relationships. Update your client CIDs every month, in a meaningful and detailed way. Fill in timesheets accurately. REQUIREMENTS & SKILLS A client-first, ownership mindset, with a strong focus on long-term retention and relationships. The ability to think like a marketer and understand the strategy behind a client's account, not just the task list. Excellent written communication, including clear, detailed briefs, meeting notes and client reports. Strong planning and organisation skills, with the ability to plan work a month ahead and track scope weekly across several accounts. Proactiveness: spotting early signs of client distress and raising flags with solutions, not just problems. An eye for quality and the discipline to follow process (PM tool, trackers, timesheets). Commercial awareness to spot upsell opportunities and follow up on payments. Comfort working with AI tools to make repetitive work more efficient.

📌 Account Manager (Pune)
🏢 Till It Clicks
📍 Pune