• Strong understanding of Terms of Business Agreements (TOBA).
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• Knowledge of broker onboarding, management, and renewal processes.
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• Manage end-to-end broker onboarding and setup activities.
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• Support Delegated Authority business, including Cover holders, Binders, and Binding Authorities
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• Assist with Cover holder and Broker Management processes, annual reviews, and monitoring activities.
• Knowledge of Cover holders, Binders, and Binding Authorities.
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• Experience with compliance reviews, due diligence, and regulatory validation activities.
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• -Knowledge of Lloyd's regulatory and governance requirements.
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- Candidates with exposure to any of the System Knowledge should be given preference
- Lloyd’s Atlas, DCOM, DAM, FCA
• Understanding of the Bordereaux management & uploading/extracting documents from client systems, interpret necessary information for completing assigned tasks
• Contact relevant parties to obtain missing information (as necessary)
• Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid any escalations/complaints
• Experience in MI and Reporting




• Floor support to new hires and mentoring them wrt query handling Working with QA team on escalations Responsibilities
• Manage teams and ensure service level targets are met
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Risk Identification and mitigation skills
• Drive best practice/ idea sharing
• Analytical skills and time management
• Proficient in working with Quality team and provide RCA on escalations
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist current hires such that they are productive on the floor in the shortest possible time frame
• Client interaction and dashboard presentation
• Ensure compliance with internal policies and procedures, external regulations, and information security standards.
• Effectively manage queue and balancing of work loads Qualifications Graduate with at least fifteen (15) years of education
• Minimum 1
- 3 years of relevant work experience for Assistant Manager
• Candidates should have at least one year of supervisory experience for Assistant Manager

📌 Assistant Manager (India)
🏢 EXL
📍 India