Page Break Role Business Executive
- Cygnus Job Grade L2(A) Designation Diabetes Care Executive (DCE) Function Sales Department Domestic Sales Reporting to Regional Business Manager Direct Reportees NA Indirect Reportees NA Page Break Role Objective : Achieve and exceed sales targets in the assigned territory by executing sales initiatives and plans, driving high-quality scientific and with healthcare professionals and people living with diabetes and obesity ensuring business growth and customer retention

Key Responsibilities
Sales Management
• ? Analyse sales data across products, services, and healthcare professionals u sing available dashboards
• ? Leverage digital tools and collaborate with the Regional Business Manager to integrate insights into sales planning
• ? Create and regularly update standard visit list of relevant health care professionals and potential chemists, monthly tour and plan and coverage plan
• ? Drive business outcomes beyond detailing by applying consultative selling skills and territory insights to convert key customers including KOLs and KBLs to USV brands
• ? Interact with health care professionals and educate and support people with diabetes & obesity as per approved frequency and execute effective delivery of communication and messages to the clinic (Non brand promotion activities )
• ? Achieve and exceed assigned targets and undertake corrective actions to bridge any gaps
• ? Follow up with health care professionals and chemists consistently after Continuous Medical Educations and conferences
• ? Ensure retention of health care professionals and conversion of non-core health care professionals to core health care professionals
• ? Monitor the effectiveness of marketing campaigns by tracking sales data
• ? Support line managers with relevant information in joint calls and review meetings
• ? Submit reports and adhere to the compliance requirement




• ? Support for enrollment in patient support program for free demonstration on the use of i njectable products and devices.
• ? Participate in cycle meetings, national diabetes educator programs, and skill development programs Scientific & Patient Support Engagement
• ? Conduct high-quality scientific conversations demonstrating scientific fluency in diabetes obesity based therapies.
• ? Educate and support p eople with diabetes through follow-up , and ensure adherence support and facilitation of information and services by strictly adhering to the processes and policies of the Company.
• ? Demonstrate familiarity with wellness nutrition dietary practices and lifestyle modifications ensuring dietary practicality in discussions. Digital AI & Capability Enablement Leverage digital and AI-enabled tools to enhance call quality insights follow-ups and continuous learning . Collaboration & Stakeholder Management Collaborate with the Regional Business Manager Chronic portfolio teams and IDC stakeholders demonstrating collaboration as a core behaviour. Channel & Customer Handling Manage CHB customer interactions including chemists, hospitals and business partners and adapt engagement strategies for metro and non-metro markets. Supply Chain Management
• ? Conduct retail chemist prescription audit and update necessary records
• ? Coordinate with stockists to maintain optimal inventory levels ensure cold-chain compliance and manage near-expiry product liquidation efficiently
• ? Ensure availability of cold chain supply chain and escalate deviations (if any) in a timely manner when required
• ? Coordinate with stockists to maintain optimal inventory and manage near-expiry product liquidation. People and Culture




• ? Demonstrate Credo values to build trust and credibility with healthcare professionals
• ? Participate in Learning and Development programmes STAKEHOLDER INTERACTION Type of Interaction: Internal Interaction with: Regional Business Manager, Sales Manager, Product management team, Medical department Nature of Interaction: Routine communication in connection with specified tasks and handling escalations from accounts. Communication requiring some level of diplomacy, coordination and synergy Type of Interaction: External Interaction with: Healthcare Professionals / Diabetes Educators /Clearing and Forwarding Agent / Stockist /Pen Centre/ Chemists/ P eople with diabetes & Obesity. Nature of Interaction: Detailed technical explanation of products to external customers, influencing the customer JOB REQUIREMENTS Qualified Experience And Relevant Skills
• ? Minimum of 1 year of experience in Diabetes Care and preferable to have 2 years of experience
• ? Possess relevant functional and process knowledge, regulatory aspects and updated knowledge of advancements in their area of work. Must demonstrate strong interpersonal skills, empathy, Customer Orientation, Achievement Orientation
• ? Planning & Execution skills, Effective Communication, Exhibits Grit, Patient centricity, Probing & Objection handling skill, Learning agility, Collaboration, Adaptability, Integrity and Process Compliance . Digital fluency and proficiency in using relevant tools is essential, along with a basic understanding of sales and marketing principles Academic Qualifications & Certifications
• ? Educational Qualification: Bachelor of Science (BSc) Graduate Functional Competency
• ? Ability to influence
• ? Adaptability
• ? Customer
- centricity
• ? Effective communication
• ? EQ
- Cognitive Empathy
• ? Goal setting skills
• ? Resilience
• ? Result orientation skill
• ? Teamwork and collaboration
• ? Work Ethics

📌 Diabetes Care Executive (India)
🏢 USV Private
📍 India